FAQs

COVID-19 Update
 
Are Geoffrey's Diamonds Showrooms Open?

Our San Carlos and Campbell showrooms are open for in-person and virtual appointments. We are following state and local government and health guidelines as we re-open all of our showrooms. Our virtual appointments continue to offer jewelry specialists available to you from the comfort of your own home.
 
Will COVID-19 Affect My Order?

We may experience intermittent shipping delays due to the impacts of COVID-19. We will continue to update you regarding your order.

About Our Mission
 
How is Geoffrey's Diamonds Different from Other Retailers that Claim They Offer Sustainably Mined Diamonds?

The Kimberley Process defines “Sustainably Mined” diamonds as diamonds that have not financed a civil war. But many diamonds that are technically “sustainably mined” are nevertheless tainted by torture, rape, violence, and worker exploitation. Problems such as child labor, forced labor, low wages, dangerous working conditions, corruption, and environmental devastation do not prevent a diamond from earning a “sustainably mined” label. Geoffrey's Diamonds goes above and beyond the current industry standards to offer sustainably mined diamonds with a listed origin. Our select group of diamond suppliers demonstrate a robust chain of custody protocol for their diamonds and have the ability to track and segregate diamonds by origin. These suppliers are required to source diamonds that originate from specific mine operators who follow internationally recognized labor, trade, and environmental standards. We also offer lab created and recycled diamonds, both of which are responsible alternatives. Many retailers make vague claims that their diamonds are ethically sourced. However, few retailers take the time to understand their supply chains.
 
What is the Kimberley Process? Does it Verify that Diamonds are Ethically-Sourced?

The Kimberley Process certification scheme was created in 2003 to break the link between diamonds and bloodshed. Unfortunately, the Kimberley Process monitors only sustainably mined diamonds – that is, diamonds that fund bloody civil wars. It fails to address much of the violence and human rights abuses facing diamond mining today, such as torture, rape, extrajudicial killings, corruption, child labor, and forced labor. The Kimberley Process suggests that "sustainably mined” diamonds are ethically sourced. In fact, diamonds receiving “sustainably mined” certification from the Kimberley Process may have tragic histories.
 
What is a Sustainably Mined Diamond?

Conflict diamonds, according to the most common definition, are diamonds used by rebel groups to finance civil wars. However, besides civil wars, diamond mining today is plagued by a range of shocking ethical abuses. These include violence by governments, child labor, extreme poverty, and environmental devastation. At Geoffrey's Diamonds, we believe that the diamond industry needs to focus on addressing all of these problems, which is why in addition to selling beyond sustainably mined diamonds, 5% of our profits are donated to help communities impacted by the jewelry trade build a brighter future with education, environmental restoration and economic development.
 
How Does Geoffrey's Diamonds Identify Mines that Meet its Standards?

Our suppliers are required to source diamonds that originate from specific mine operators who follow internationally recognized labor, trade, and environmental standards. Learn more about our responsibly-mined diamonds.
 
How Does Geoffrey's Diamonds Hold its Suppliers to its High Standards on Sourcing?

Geoffrey's Diamonds carefully selects a small number of suppliers who can demonstrate adherence to our high standards on sourcing. We carefully vet and approve each diamond supplier to determine if they have the necessary capabilities to track and segregate diamonds based on origin. Our diamond suppliers are required to demonstrate conformity to these chain of custody protocols in their supply chain and verify documented due diligence of the origin of natural diamonds from Canada, Russia and Botswana Sort.
 
Can a Diamond Really Be Tracked from Origin to Final Delivery?

Yes! Creating processes to track origin requires effort, and very few retailers do it. But diamonds—like everything from wine to chocolate —can be tracked through the global supply chain using documented chain of custody protocols and robust tracking and inventory systems. In fact, because of their high value, diamond whereabouts are often tracked to prevent loss.
 
Do Ethically-Sourced Diamonds Cost More?

Our careful sourcing methods do not lead to higher prices. The diamond mines we source from do not add a premium simply because they treat people and the environment with respect. Nor do diamonds mined using shocking labor practices, such as child labor, reach consumers at a lower price point. The market for diamonds is global. Geoffrey's Diamonds offers excellent value by providing our socially conscious jewelry at the lowest possible price.
 
Are Your Other Gemstones Ethically Sourced?

We carry a variety of beautiful gemstones ranging from stunning sapphires and emeralds to lustrous pearls. We strive to offer colored gemstones that are sourced in alignment with safe working conditions and environmentally responsible principles. By continually working with our colored gemstone suppliers to improve standards and traceability, we strive to promote higher standards for gemstone sourcing to transform dangerous mining conditions and encourage responsible practices.
 
What is Recycled Gold and Platinum and How Does Being Recycled Impact Quality?

As part of our commitment to environmental responsibility, Geoffrey's Diamonds primarily uses recycled and re-refined precious metals in our fine jewelry. Our precious metals come from numerous sources, including post-consumer materials, such as existing jewelry, industrial-use metals, and electronics components; material from in-house recycling, refining, and product manufacturing or other secondary sources; and investment gold and gold-bearing products. Because our recycled and re-refined silver, gold, and platinum are refined back into their pure elements, they are of the same high quality as newly mined metals, without the level of degradation to our natural resources caused by new mining. Read more about our recycled gold, platinum, and silver.